Refund and Returns Policy

Refund policy

Our policy for returns lasts 30 days, indicating you have 30 days following the receipt of your product to request a return.

To qualify for a return, the product you received must be in an unaltered condition, untouched or unworn, with labels, and in its original packaging. It’s necessary to present the receipt or purchase proof as well.

To initiate a return, you can reach us at contact@viviane.today or +84 0845781324. Please be informed that returns should be sent to this address: 50 STANLEY STREET, CENTRAL,, HONG KONG CENTRAL HONG KONG ISLAND

Once your return request is approved, we will forward you a return shipping label along with instructions on how and where to dispatch your package. Note that items returned to us without a prior return request will not be accepted.

For any queries related to returns, feel free to contact us at contact@viviane.today.

Damage and Issues Upon receipt of your order, kindly inspect it and immediately contact us if you find the item defective, damaged, or if you have received the wrong product. This will allow us to assess the problem and resolve it promptly.

Exchanges To guarantee that you get the product you desire swiftly, we suggest you return the item you currently have. Once the return is approved, place a separate order for the new product.

European Union 14 day Cooling Off Period Regardless of the above, if the goods are being transported to the European Union, you have the right to cancel or return your order within 14 days, for any reason, and without justification. Similarly, the item should be in the same condition as you received it, unworn or unused, with labels, and in its original packaging. A receipt or proof of purchase is also required.

Refunds After receiving and inspecting your return, we will inform you about the approval or rejection of your refund. If the refund is approved, it will be automatically processed to your original payment method within 10 business days. Remember, it might take some time for your bank or credit card company to process and post the refund. If you haven’t received the refund even after 15 business days of approval, please contact us at contact@viviane.today.

Return Policy

We offer a 30-day return policy, commencing from the day you receive your product.

All products returned must be in an untouched, unworn state and must be accompanied by any relevant tags or packaging.

The expenses associated with returning the items are not our responsibility.

Every returned product should be in pristine, sellable condition.

We strongly suggest that all products being returned are securely packaged to avoid any potential damage during transit. Moreover, we recommend using a traceable, insured delivery service for all returned parcels.

Any loss or damage incurred during the return journey is beyond our control and responsibility.

Email for Return Assistance: contact@viviane.today

To initiate a return, please reach out to us at contact@viviane.today. If your return is accepted, we will provide you with a return shipping label along with detailed shipping instructions. Please note that we will not accept items that are returned without a prior refund request.

For any further queries regarding returns, please feel free to email us at contact@viviane.today.